Customer Support Channels
A 1–hour Response Guarantee
Providing good quality support promptly is our high priority, so we backup each shared website hosting plans plan with a 1–hour ticket resolution guarantee. The moment you post a ticket or drop a message, our user customer assistance team will try their best to generate the most satisfactory resolution for your situation and to offer help promptly.
A Top–quality Support Service
Our tech support service is delivered by a crew of proficient employees who will be prepared to respond to your issue right away. You’ll be able to get hold of the support crew by opening a technical support ticket from your Web Control Panel or by submitting us an email message. On business days, you may as well call us on the telephone or take advantage of the online chat option.
An Intuitive Help Section
Our company has built–in an extensive practical knowledge base into the Control Panel to help you get hold of valuable step–by–step details at any time. Each section of the Control Panel possesses its own contextual support area presenting a variety of how–to articles. We have also made video tutorials to offer you with a much better idea of how to conduct any given activity.